Dave Long

Director, Instructional Services
2800 UCC
Mailing Address 
2800 University Capitol Centre
200 South Capitol Street
Iowa City, IA 52242
United States
  • BA Communication Studies, University of Iowa
  • BS Technical Communication, minors in Computer Science, English, Iowa State University

Applying techniques and practices from areas such as process improvement, system integration, service implementation, change management, digital transformation, cross-departmental collaboration, meeting facilitation, knowledge management, and ITSM, the Enterprise Instructional Technology team provides service management and tier three support for ICON (Canvas), UI Learn (Canvas Catalog), UI Capture (Panopto), course evaluations, learning analytics, exam scoring, Gradescope, iThenticate, Peerceptiv, placement exams, Portfolium, Pressbooks, Respondus, Top Hat, Turnitin, and UDOIT. 

In 2007, Dave earned the Improving Our Workplace Award for his contribution to the ICON implementation project. In 2021, Dave was recognized with the University of Iowa Outstanding Staff award.  

Committees and Memberships:

  • Internal Groups at Iowa
    • ICON (Canvas) Steering Committee.  This is the advisory board for the University of Iowa's LMS system, and is sponsored by the Academic Technology Advisory Council. 
    • IT Leadership Development Team - member 2018-2020, chair 2019-20. Sponsored by the CIO, this group's charge is to ensure continued leadership development and application of leaderships skills at the individual, unit, and institutional levels. This group assists with organizing the MOR Associates IT Leadership Development Program at Iowa, organizing "What's on Your Mind?" events, as well as other IT professional development events.    
    • ITAdmins - member. A grass-roots organization for IT administrators and support staff who manage local IT resources in the context of UI enterprise services.
    • Support Community for Instructional Technology (SCIT) - member. SCIT provides a venue for anyone who works with instructional technology at the University of Iowa to connect with one another on best practices, emerging trends, and new instructional technology. 
  • External Groups 
    • Big Ten Academic Alliance Learning Technology Liaisons - member, chair for 2022-23 term. This group focuses on online learning technology and classroom hardware, and shares best practices among other Big Ten institutions.   
    • Unizin Learning Tools Strategies and Operations - member. This group focuses on online learning technology and shares best practices among other Unizin institutions.     
    • Canvas R1 Institution Peer Group - member, 2016 - present. The Canvas Peers Research Universities Group brings together representatives from large public and private research universities to share best practices around using Canvas to support teaching and learning.
    • Unizin/Instructure Customer Advisory Board - chair, 2022 - present.
    • Unizin Anti-Plagiarism Requirements Task Force – member. This short-term committee worked on defining requirements for a plagiarism detection service. 
    • MultiState Desire2Learn Users Group (MSDL) - chair 2012-2014, member 2010 - 2016.  MSDL is a collaborative group of technical and functional leads representing large higher education institutions (over 20,000 FTE)  working in consultation with and reporting to the LISA-B group. 

Conference Presentations / Webinars: 

Long, D., Kondoff, K. (UT Austin), Sanchez, K. (Yale). (2023, July). Stop, Collaborate and Listen: Compare and Contrast of Campus Engagement Strategies Across Three Institutions [Conference Presentation].  InstructureCon 2023, Denver, CO.

Long, D. (2022, October). But How Do You Know It Is Fixed? Leadership Skills to Resolve Complex Issues Across the Institution [Conference poster session]. EDUCAUSE, Denver, CO. 

Long, D., Burgess, D. (Michigan), Rota, A. (Harvard), Wijesuriya, R. (Arizona State).  (2022, June).  UCLA LMS Transformation - All Hands Meeting Panel [Online webinar panel discussion].  UCLA webinar. 

Long, D., Jelinkova, K. (Harvard), O'Brien (Internet2), Suess, J. (UMBC), Zemlyak, J. (Indiana).  (2021, October).  When Unlimited Hits Its Limits [Conference Presentation].  EDUCAUSE 2021, Philadelphia, PA.  

Long, D., Sowalsky, J (University of Maryland). (2021, October).  A Compare and Contrast of two Canvas Catalog Environments in Higher Education  [Conference Presentation]. InstructureCon 2021, online conference.

Long, D., Kemp, L. (UCLA), Martin, M. (University of Central Oklahoma). (2021, July). The Challenge of Major Incident Management in Higher Education [Conference Presentation]. Service Management World 2021, online conference.

Long, D. & Espey, M. (2021, March). Content Retention in Panopto [Online webinar]. Panopto webinar.

Long, D. & Espey, M. (2021, March). Content Retention in Panopto [Online webinar]. Internet2 webinar. 

Long, D., Fisher, A. (Pennsylvania State University), Hariths, V. (The Ohio State University), & Pelaprat, E. (Unizin).  (2020, December).  Learning Impact On-Demand HED Program: Leveraging Data for COVID Response [Online webinar]. IMS Global webinar.  

Long, D., Beck, A., Dority Baker, M. (Nebraska-Lincoln), Gordy, B. (Wisconsin-Madison). (2019, October). Are You Striking Out or Hitting Home Runs on Building Campus Relationships? [Conference poster session]. EDUCAUSE, Chicago, IL.

Long, D., Sowalsky, J (University of Maryland). (2019, October). A 2-University Implementation of Canvas Catalog Through Campus Partnerships [Conference Poster Session]. EDUCAUSE, Chicago, IL.

Long, D., Downs, D. (Harvard), Foster, L (Oregon State). (2019, July). Best Practices and Lessons Learned from Canvas Catalog [Conference Presentation] InstructureCon 2019, Long Beach, CA.

Long, D., Beck, A., Quick, J. & Hickey, D. (Indiana), Gordy, B. & Treige, P. (Wisconsin-Madison), Lytle, K. (Penn State), Weber, J. (Minnesota). (2019, April). Protecting Your Institution: Licensing, LTIs, Security, Accessibility, oh my! [Conference Presentation]. Unizin Summit 2019 Conference, Denver, CO.

Long, D. & Beck, A. (2016, August). Instead of thinking outside the box, get rid of the box [Conference Presentation]. Northwestern CanvasCon 2016, Chicago, IL.

Long, D. & Beck, A., (2015, October). How to Not Ruin Your Customers' Day: The University of Iowa's LMS Service Management Framework [Conference Presentation].  CIC Tech Forum 2015, Iowa City, IA.

Long, D., (2015, June) How to Not Ruin Your Customers' Day: The University of Iowa's LMS Service Management Framework [Conference Presentation].  Desire2Learn FUSION 2015 conference, Orlando, FL.

Long, D., Felix, M. (Arizona), & Campbell, M., (2015, June). You're Doing What With Our Data? A MSDL Panel Discussion About Evaluating and Deploying LTI Integrations [Conference Presentation] Desire2Learn FUSION 2015 conference, Orlando, FL.

Long, D. Johnson, L. & Speth, A., (2015, June). Multi-State Desire2Learn (MSDL) Users Group [Conference Poster Session]. Desire2Learn FUSION 2015 conference, Orlando, FL.

Long, D., Werth, J. & Johnson, L. (2014, July). Automating the LE: Removing Routine from Administration [Conference Presentation]. Desire2Learn FUSION 2014 conference, Nashville, TN.

Long, D., Felix, M. (Arizona), Johnson, L. & Speth, A. (2014), July. Change It on Test Before You Change It on Prod: Change Management Best Practices from MSDL [Conference Presentation]. Desire2Learn FUSION 2014 conference, Nashville, TN.

Long, D., McMullen, D. (MnSCU), Felix, M. (Arizona), & Sombach, L. (Calgary School District). (2014, July).  Meet MSDL members and learn how to participate. [Conference Poster Session]. Desire2Learn FUSION 2014 conference, Nashville, TN.

Long D. & Werth, J., (2013). Don't Tell Me What I Can't Do: Automated Interface Testing of the D2L LE [Conference Presentation]. Desire2Learn FUSION conference, Boston, MA.

Long, D., Voeks, D. (UW-System), Condon, M. (MnSCU). (2013, July).  Multi-State Desire2Learn (MSDL) Users Group [Conference Poster Session]. Desire2Learn FUSION 2013 conference, Boston, MA.